The Netherlands: Port of Rotterdam on Growth Track

In the first half year, the Port of Rotterdam Authority result increased by €21 million to €119 million (22%), compared with 2011.

The growth is a result of increased returns, while costs remained stable. The returns from the letting of industrial areas increased by €12 million (9%) through new area distribution, especially on Maasvlakte 2, and price adjustments. Sea port dues increased in line with throughput, by €4 million (3%).

A stable, positive development of the net result is important considering the Port Authority’s extensive middle and long-term investment programme. This involves realising the Port Vision 2030 ambitions, which were determined last year. The Port Authority is now investigating which projects can be implemented earlier, focusing mainly on projects in the areas of accessibility, environment and living climate, innovation and the connection between city and port.

In the first half year, the Port Authority invested 27% more than in the first half of 2011 (€237 million as opposed to €186 million). The expectation is that investments this year will run to some €500 million, almost the same amount as in 2011. With this the Port Authority is investing in a healthy future for the port and in further strengthening of the Dutch economy.

In general, businesses in the port have started to value the Port Authority more. In the bi-annual customer satisfaction survey, customers gave the Port Authority a 7.4 (was 7.0). As in the previous survey, customers were most satisfied with the service provided by the Harbour Master Division. The personal contact with Port Authority employees is also valued more highly by customers. The customer complaints process requires improvement.

[mappress]

Source: portofrotterdam, August 22, 2012